FAQ's

When will my items be posted?

Items will be posted within 48-72 hours of making your order. All items are posted via regular Australia Post and it is estimated that you will receive your parcel within 3-5 working days.

All products listed on the site are in stock with the exception of some items, details will be listed in each product of expected turnaround times.

 

How can I pay?

All purchases need to be paid for prior to posting. We currently accept Visa, MasterCard, Afterpay and PayPal. 

 

Can I send my order to someone else?

Of course! Please pop me an email as soon as you've placed your order and I'll happily wrap it and post it to the lucky person.

 

What if I'd like a custom order?

I'm sorry I no longer do custom orders.

 

Can I return my item?

If you are unhappy with your purchase or believe they are damaged or faulty please contact me straight away with details and we will work together to resolve the matter.

Due to hygiene reasons I cannot accept exchanges on earrings.

Refunds or exchanges will not be given if you change your mind, so please select carefully.

Postage costs cannot be refunded.

 

Do you ship internationally? 

Yes! Simply checkout online and add your international address and we will ship it to you.

 

Copyright - please note all images are the property of Greenwood Designs. I'm happy for you to use any of my images, but I'd ask that you credit Greenwood Designs and this site.