If you are unhappy with your purchase or believe they are damaged or faulty please contact me straight away with details and we will work together to resolve the matter.
Greenwood Designs will endeavour to refund or exchange any piece of jewellery currently in stock, due to a manufacturing defect. The product must be returned in its original condition. We ask that it be returned in its original packaging, if this isn’t possible, please return in appropriate and safe packaging such as a small box or thick bubble wrap to prevent damage from couriers. If the item is damaged through the postal process, the sender is at fault and the damage will be considered when assessing the item for a refund. Once the product has been returned safely and examined, then the refund or exchange will be issued.
Exchanges are only possible if the item is in stock. Greenwood Designs must be notified of any shipping damage within 48 hours of having received the product.
Please note that in the case of a refund being granted, only the actual product cost will be refunded. Greenwood Designs does not refund any shipping and postage costs incurred.
If a return is international, the parcel must be marked as a return item as to avoid extra customs duties and taxes.
Greenwood Designs reserves the right to deny a refund or exchange.
A refund will not be given for change of mind or incorrect sizing, however an exchange or store credit is available.
Please note that we do not replace single earrings.
For hygiene reasons earrings cannot be refunded or exchanged for any reason, other than a manufacturing defect.